Refund policy
Return & Refund Policy
The Sis Edit is a small, independent brand. All of our products are made to order — because of this, we do not accept returns or exchanges for sizing issues, change of mind, or any reason other than a defect or fulfillment error. We appreciate your understanding and support as a small brand.
We do cover the following:
- Damaged or defective items
- Misprinted items
- Lost packages
If you receive an item that falls into one of the above categories, please contact us within 7 days of delivery at thesisedit.shop@gmail.com with your order number and photos of the issue. We'll make it right.
Refunds If approved, refunds will be issued to your original payment method. Processing times may vary by payment provider.
Order Cancellations Orders can only be canceled while still in "In Review" status. Once production has started, cancellations are no longer possible.
Lost Packages Contact us within 7 days of the estimated delivery date if your package appears to be lost.